LEGAL

Group conditions (reservations from 5 rooms per night)

Please follow this link to find all the information

Please follow this link to find all the information

Sharing personal data with third parties

LBG HOTELS will not sell your personal data to third parties and will only provide them if this is necessary for the implementation of our agreement or in order to comply with a legal obligation. We enter into a processing agreement with the companies that process your data for us in order to ensure the same level of security and confidentiality of your data. LBG HOTELS remains ultimately responsible for this processing.

LBG HOTELS uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone the first time you visit our website. LBG HOTELS only uses cookies with a technical functionality. They ensure that the website works as it should, and that the website remembers details such as your preferred settings. These cookies are also used to optimize the website and to ensure that it works properly. In addition, we place cookies that track your browsing behaviour so that we can offer you tailor-made content and advertisements. When you visited our website for the first time, we already informed you about these cookies and asked you for your permission to place them. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored in your browser settings. For further explanation see: http://www.allaboutcookies.org. The IP addresses are anonymized in compliance with the GDPR.

Accessing, rectifying, or erasing personal data

You have the right to access, rectify, or erase your personal data. You can send your request to access, rectify, or erase your personal data to info@LBGHotels.com. To ensure that the request for access is indeed made by you, we ask that you send a copy of your identity document with your request. We request that you black out your photograph and (if applicable) citizen service number (burgerservicenummer, BSN) in this copy to protect your privacy. LBG HOTELS will respond to your request as soon as possible within four weeks.

Security

LBG HOTELS takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not secure or there are indications of misuse, please contact our reception or send an e-mail to info@LBGHotels.com.

BEST RATE GUARANTEE

Best Rate Guarantee is our promise to guests who book directly on our branded websites, www.kaboomhotel.nl or www.lbghotels.com

Kaboom Hotel guarantees that our branded website will have the best room rate available on the market, matching room type, dates, terms and prices (Room Condition), at the moment of reservation and within 24 hours (Best Rate Guarantee).

If you find and advise Kaboom Hotel Maastricht of a currently available lower published rate, matching the same Room Conditions (Competing Rate), and within 24 hours after making a reservation on our Website, Kaboom Hotel Maastricht will honour the Competing Rate.

For a claim to be valid under this Best Rate Guarantee, it must satisfy all of the terms and conditions.

TERMS AND CONDITIONS

Please follow this link to find all the information

Company information Kaboom Hotel Maastricht

Adress

Bezoekadres
Kaboom Hotel
Stationsplein 1
6221 BT Maastricht

Post adress
Kaboom Hotel
Sint Maartenslaan 1
6221 AV Maastricht

T +31 (0)43 325 33 40
info@kaboomhotel.nl
www.kaboomhotel.nl

Kamer van Koophandel Maastricht: 61328227
BTW-nummer: NL8542.98.824B01

Bank details

BIC INGBNL2A
IBAN NL85INGB0686496396

GDS codes

Amadeus PW MST030
Galileo/Apollo PW B5315
Sabre PW 283300
WorldSpan PW 14200

Frequently Asked Questions about the Payment Link

Why have I received an email to complete the payment through a payment link instead of charging the credit card I provided?

Since the introduction of the new European PSD2 directive, it is no longer possible for hotels to charge credit cards. When you make a reservation that requires an advance payment or guarantee, we will send an email with a payment link to complete the payment directly to us. Only when the payment is completed, the reservation is final.

How does the payment link work?

When you make a reservation that requires a payment before arrival, you will receive an email with a link to make the payment to us. Only when the payment via the payment link has been completed, the reservation is final. If there is no payment, we will send a reminder. After the expiry of the final payment date, we will automatically cancel the reservation.

What happens if I cancel my booking?

Our cancellation policy is unchanged: with a flexible reservation it is possible to cancel free of charge up to 24 hours before arrival and you will get the money back. With a non-refundable reservation it is not possible to get the money back from the reservation in case of a cancellation.

How do you store my payment details?

All payment data is securely stored in accordance with the legal requirements at Ingenico, the transaction processor that LBG Hotels uses.

What happens with the credit card details I provided while making my booking when I pay with the payment link?

The credit card details entered during the booking process will not be used.

Why do I have to pay within the specified period?

A reservation is only final when the amount has been paid. In the case of a non-refundable reservation, this means that payment must be made immediately. Flexible reservations can be paid up to 24 hours before arrival. This replaces the direct charging of the credit card.

Which payment methods can I use to complete the payment?

It is possible to pay with iDeal, ECMC, Visa or American Express.

Why does the amount via the payment link not match what I have booked?

If the amount differs, the tourist tax and green fee were not included in the reservation. This is then added to the amount in the payment link.

What is PayByLink?

We send the payment link with the help of PayByLink, the service with which we cooperate to make payments. PayByLink offers a secure payment solution as a replacement for charging the credit card.

Bedrijfsinformatie Kaboom Hotel Maastricht

Adres